How to fix an offline printer hp

[FIX] How to fix an offline printer hp?

The computer solves teaches you how to troubleshoot your Windows or macOS hp printer when it appears as “offline” in your settings. This error often appears when a printer hp is not turned on or properly connected to the network. If you’ve verified that the printer is turned on and ready to print, the issue may be related to the printer service on your computer.

how to fix an offline printer hp

Method 1: Troubleshooting in Windows

  • Make sure your printer is turned on. Before starting with any other step in the troubleshooting process, make sure your printer is turned on and connected to a power source.
how to fix an offline printer hp
  • Restart your hp printer. Turn off and unplug your printer for 30 seconds. This will give your printer time to reboot and reconnect to your computer.
  • Make sure the printer is connected to the same network as your computer. If your printer is connected to your computer via Wi-Fi or an ethernet connection, a network issue could make it appear offline.
  • Make sure there is paper in the hp printer tray. Some printers will appear offline if no paper is available to print on. Restart the print spooler.
how to fix an offline printer hp
  • Click on the Windows, start menu and select Settings. If the hp printer still appears offline, there are some additional troubleshooting steps you can try.
  • Select Devices. It’s in the Settings menu.
  • Click Printers & scanners. You should now see your printer listed along with any other devices connected to your computer. Clear the print queue.
how to fix an offline printer hp
  • Click on the printer’s name and select Remove device. If clearing the queue didn’t work, this step will remove the printer’s drivers so you can re-add them.
  • Click Add a device or hp printer. This is at the top of the “Printers & scanners” menu.
  • Follow the on-screen instructions to re-add your hp printer. Once the printer is re-added, check to see if it’s showing up as “online.”
  • Set your printer as the default printer hp. If the printer still isn’t working, add it as the default to ensure Windows always detects it as the printer you want to use.

Method 2: Troubleshooting on macOS

  • Make sure your printer is turned on. Before starting with any other step in the troubleshooting process, make sure your printer is turned on and connected to a power source.
  • Restart your hp printer. If the printer was already turned on, it may just need a restart to stop appearing offline.
  • Make sure the printer is connected to the same network as your computer. If your printer is connected to your computer via Wi-Fi or an ethernet connection, a network issue could make it appear offline.
how to fix an offline printer hp
  • Make sure there is paper in the printer tray. Some printers will appear offline if no paper is available to print on.
  • Click the Apple menu. You can find it in the top-left corner of the screen, click System Preferences on the menu.
  • Click Printers & Scanners or Print & Scan. This opens the menu listing all printers connected to your Mac in a new window. Select the printer you want to connect in this menu
how to fix an offline printer hp
  • Right-click anywhere inside the Printers window. This opens a small pop-up list with more options for the printer listed in the window.
  • Select Reset printing system in the menu. This opens another window that asks to confirm you resetting the printing system.
  • Click Reset in the confirmation window. This will open a window asking for the Administrator name and password.
  • Enter the Administrator name and password and click OK. Once you do this, the system will then complete the reset process for your Mac’s printing system.
  • Navigate back to the hp Printers & Scanners page. After you’ve reset your printing system, you’ll need to add the printer to your Mac again.
  • Click Add a Device. This opens the dialog that scans for your printer to detect it automatically.
  • Select your hp printer and click Add. This will re-connect your printer with your Mac’s wireless network. At this point, your printer should appear online if there are no mechanical issues.