Some users are facing buffering and timeout issues while playing their favorite shows on Disney Plus. But this is not a big deal as they rely heavily on servers located all over the world. So there are many reasons for Disney Plus buffering and timeout errors. But the most important reason could be your Internet connection or it could be because of problems with the Disney servers, your computer hardware, even the web browser itself.
What is the reason why anytime Disney Plus keeps freezing on my TV ?
Alternatively it may be caused by a slow internet connection. That’s why your Disney Plus freezes. So make sure your speed is 5MB or more.
There are, however, multiple causes of the Disney Plus buffering timeout, which are described below :
Internet connectivity – Disney Plus requires a speed of 5MP per second to stream content in HD quality and 25 Mbps for 4K streaming. Therefore, there is a high possibility that a buffering timeout error may occur due to a poor and unstable internet connection. Contact your ISP to fix the slow internet problem.
Outdated Disney Plus App – In some circumstances, you may see the problem except if your app or system is out of date or not compatible with your device. So, check for the latest updates available and install them.
Inherent Application Problems – There is a possibility that some kind of file corruption affects the installation of the app as well as the cache folder belonging to the application. You may find it helpful to uninstall and reinstall the Disney+ app.
Corrupted Cached Data – Sometimes the cached data gets corrupted or overloaded and causes performance issues like buffering, crashing or freezing. Clearing the cache may help you fix the problem.
Disney Plus Server Issues – Another possible reason why you might be facing the problem is going through a server maintenance or a server outage. Check that the Disney+ servers are downloaded by visiting the DownDetector website and waiting for the developers to fix the problem.
So, as you are familiar with the possible culprits that can trigger the error, here is a list of possible fixes that worked for other affected users to clear the problem successfully.
What to do if your Disney Plus keeps buffering frequently ?
Uninstall and reinstall Disney Plus :
If your Disney Plus keeps freezing and not working, it could mean that there is a problem with your app. To fix this, first you have to uninstall it and then reinstall it, as doing so fixes most of the problems.
Therefore, you can try uninstalling the app, restarting your device, and then downloading the app back to your device. Don’t hesitate to log in with your account email and password once again and see if the problem is resolved.
Close the Disney Plus app, then try again :
There are a few things you need to try, but first, you’ll need to completely close your Disney Plus app. Start by exiting Disney Plus and all other apps or programs running in the background, then try opening it again.
Check Your Connection :
Low download speeds or inconsistent wireless connections can often cause problems using the Disney Plus app. We’d also like to tell you that all the major streaming platforms – Netflix, Amazon Prime, or Apple – have their own recommendations for how fast your internet speed should be.
Disney Plus is no exception. It recommends these internet speeds to stream your HD and 4K UHD video quality on Disney Plus :
- 5.0 Mbps for High Definition
- 25.0 Mbps for 4K UHD
Immediately run the speed test on your device and compare the results with the above recommendations.
Power Cycle Your Devices :
One of the first steps to troubleshoot a buffering issue is to perform a power cycle. This standard diagnostic procedure only involves turning off your device.
Do the same for the modem and router, if applicable. Wait a few minutes, then turn them back on.
With any luck, Disney Plus should stop buffering. Keep in mind that after resetting the Internet device it may take a minute or two to reconnect.
View Disney Plus/App Updates :
Checking for app and system updates is a must if your Disney Plus is buffering. If you’re not running the latest version, this little thing can have a huge impact on the video playback problems you’re experiencing.
To find any new Disney Plus updates, go to your device’s App Store. Then, to check for system updates, enter your device’s Settings menu.
If you are a current user of Disney Plus, then problems like buffering may not scare you. The situation is likely to improve the most in the coming months.
If buffering issues persist, especially with some titles, keep in mind that Disney Plus is attracting a lot of subscribers these days.
One of our readers solved this problem by changing the quality from automatic to standard in the setting, so make sure you try that too.
Also, it might be a good idea to clear the cache and data. If you need help deleting browsing history, follow our detailed guide. After clearing the cache, log back into Disney Plus.