Error “WS-37403-7” occurs on PSN (PlayStation Network) preventing the user from logging into the PS4 account. Follow these steps to help solve your problem.
Causes of “WS-37403-7” Error
- Maintenance Break: When the PS4 receives updates from Sony, these updates include many bug fixes and new features. So in order to release these updates the server has to go through a short maintenance break which may cause the PS4 to temporarily stop the connectivity with the network and start error.
- Outdated Software: Due to some reason your console is not updating during the update process.
- In-Correct DNS Configurations: Console getting this error while connecting to the network due to the DNS configuration not being entered correctly.
- Corrupt Cache: This error can occur due to corrupted cache data of the console.
How to Fix ‘Error Code: WS-37403-7’on PlayStation 4?
Change DNS Configurations
- Open the console’s Settings and then choose ‘Network‘.
- Tap on the ‘Test Internet Connection‘ option and wait for the test to be completed.
- Make sure that the ‘Obtain IP Address‘ and ‘Internet Connection‘ results are successful.
- The Network Sign-in option might display ‘Failed’ or the error code.
- Go back to the network settings page.
- Select ‘Set up Internet Connection‘ and choose the ‘Custom‘ option.
- Now, choose ‘Automatic’ for IP Address settings and ‘Do Not Specify‘ for DHCP Host Name.
- Tap on ‘Manual‘ for DNS Settings.
- Then, tap on ‘Primary Address’ and enter ‘220.127.116.11‘.
- Now, tap on ‘Secondary Address’ and enter in ‘18.104.22.168‘.
- Click on the ‘Next’ button and restart computer.
Update PlayStation Network
- Turn off the PS4 from the settings.
- Press and hold the ‘Power‘ button on the console until you hear ‘Two’ beeps from it.
- You will see the message Connect the Dualshock 4 using a USB cable and press the PS button on your screen.
- Connect the controller with a USB cable and press the ‘PS‘ button.
- Now, select the ‘Update System Software‘ option and click the ‘Update using Internet‘ button.
- Tap on the ‘Next‘ button if a system update is available.
- After completing updating process, go back and choose the ‘Restart PS4‘ option.
Re-log into the System
- Go to ‘Setting’ and log out of the PlayStation network.
- Now, Restart your PS4 console and log in back again with enter the correct credentials .
Check PS4 Servers
- Navigate to the PS4 Home screen and open ‘Settings’ option.
- Click on ‘Network’ and choose ‘View Status of PlayStation Network Services’ option to check PS4 Servers.
Check your Local Network
- Turn off your router and then, restart it.
- Check for slow internet connections or other internet issues.